Data privacy

Ansorg GmbH takes the protection of your personal data very seriously. The following data privacy policy provides information about the personal data which is collected whenever a person uses our website www.ansorg.com as well as our social media accounts and how we process, use and protect such data.

1.    Scope

1.1    Use of the www.ansorg.com website is subject to the following data privacy policy. This website is provided by Ansorg GmbH, Pilgerstraße 11, 45473 Mülheim an der Ruhr, Germany (hereinafter referred to as “Ansorg”). Where relevant, Ansorg is the controller within the meaning of Article 4 of the EU General Data Protection Regulation (“GDPR”).

1.2    It is important for us that your personal data is protected and that, in particular, your right to personal privacy is safeguarded whenever your personal data is processed and used. Personal data is detailed information about the personal or factual circumstances of a specific or identifiable natural person. This includes information such as your name, postal address, email address or telephone number as well as usage data such as your IP address. Personal data is collected, processed and used in accordance with statutory provisions.

2.    Automated data collection and processing by the browser

2.1 As is the case with all Internet sites, our server automatically collects and temporarily stores the following data in server log files which, unless you have disabled this function, are sent to the server by the browser:

  • IP address of the requesting computer
  • file request from the client
  • the http response code
  • data volume transferred in each case
  • the website from which you are visiting us (referrer URL)
  • date and time of the server request
  • browser type, version and language
  • the operating system used by the requesting computer

No person-related evaluation is made of server log files. This data cannot be ascribed to particular persons by the provider at any time. The data is not consolidated with other data sources.

2.2    We use Google Analytics on our site, a web analytics service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses so-called “cookies”, i.e. text files, which are stored on your computer and thus enable the analysis of your website use. Information is collected, for example, on the operating system, the browser, your IP address, the website you previously visited (referrer URL) and the date and time of your visit to our website. The information generated by the cookie about your use of this website is usually transferred to one of Google’s servers in the USA and stored there. If the IP anonymisation is activated on this website, Google will first truncate your IP address in Member States of the European Union or in other state parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. Google will use this information on behalf of the operator to evaluate the way you use the website, to collate reports on website activities and to provide the website operator other services related to website and Internet use. The IP address sent by your browser as part of Google Analytics is not combined with other data held by Google.

You can prevent the storage of cookies by configuring your browser software accordingly; we would however like to point out that, in this case, you may probably not be able to fully use all functions of this website. You can also prevent the data (including your IP address) relating to your use of the website which is captured by the cookie being sent to or processed by Google by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout?hl=gb

We use Google Analytics to analyse and regularly improve the use of our website. We can use the statistics obtained to improve our offering and make it more interesting for you as a user. If we ask for your consent, the legal basis for processing is Article 6 (1) a) GDPR. Otherwise, the legal basis for using Google Analytics is Article 6 (1) sentence 1 f) GDPR.

Third-party provider details: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001: User terms and conditionsdata protection overview, as well as the data privacy policy.

2.3     Our website uses Hotjar provided by Hotjar Ltd. (Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s, STJ 1000, Malta) to statistically analyse user data. Hotjar is a service that analyses website user behaviour and feedback with a combination of analysis and feedback tools. Hotjar-enabled sites have a tracking code inserted which is transmitted to Hotjar servers based in Ireland (EU). This tracking code contacts Hotjar’s servers and provides a script to the user’s computer or device accessing the Hotjar-enabled site. The script captures specific data related to the user’s interaction with that particular website. This data is then sent to Hotjar’s servers for processing.

Hotjar’s privacy policy and information about the data that is processed by Hotjar and how it is processed can be found at www.hotjar.com/legal/policies/privacy. If you do not want Hotjar to collect your information you can opt out. Simply click on the red “Disable Hotjar” button on the Hotjar opt out page to opt out or opt in again. Note: If you delete cookies, use your browser’s private or incognito mode, or use another browser, data will be collected again.

Third-party provider details: Hotjar Ltd., Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta; privacy policy

3.    Collection and processing of data voluntarily provided by the user

3.1 Any personal data communicated to us by email or via our website at www.ansorg.com is generally provided on a voluntary basis. Any such data is used to process your inquiries, to conduct our own market or opinion research, and for our own postal advertising. Your data will only be used to send you advertising by email if you have given us permission to do so. We delete the data collected in this regard after storage is no longer necessary or restrict processing if there are statutory retention obligations. The legal basis is Article 6 (1) b) GDPR or Article 6 (1) f) GDPR.

3.2    If you would like to contact us using the contact form, we will need to know how to address you, your name, your country of origin and your email address. It would be easier for us to contact you and address you personally if you volunteer further personal data to us.

If you wish to subscribe to our newsletter, we require your valid email address, your country of origin and that you give us the following consent (legal basis Article 6 (1) sentence 1 a) GDPR):

“I consent to Ansorg GmbH, Visplay and companies of the Vitra Group processing and using the data I have entered to contact me by email, telephone, newsletter etc. and to inform me about products, references and events of the Ansorg/Vitra/Visplay companies.

I may withdraw this consent at any time by writing to Ansorg GmbH, Pilgerstraße 11, 45473 Mülheim an der Ruhr, Germany, or by sending an email tomarketing@ansorg.com. In this case, the data entered by me will be deleted by all aforementioned companies and will no longer be used for sending the newsletter.”

Your email address is the only mandatory information for sending the newsletter. The provision of further, separately marked data is voluntary and is used to address you personally. After your confirmation, we will save the data you have provided for the purpose of sending you the newsletter (the legal basis is Article 6 (1) sentence 1 a) GDPR).

We use the so-called double opt-in policy to ensure consensual newsletter mailing. As a result, the potential recipient subscribes to a mailing list. The user then gets the opportunity to confirm the subscription in a legally watertight manner through a confirmation email. The address is only actively entered into the mailing list if the confirmation takes place. We use this data exclusively for mailing the requested information and offers. Maileon is used as a newsletter software. As a result, your data is thus transmitted to Tripicchio AG. Tripicchio AG is prohibited from selling your data and from using it for purposes other than mailing newsletters. Tripicchio AG is a German, certified provider, which was selected in accordance with the requirements of Article 28 GDPR.

3.3       You can find a contact form on our website ansorg.com. When you use the contact form, we collect, in addition to your message, your title, your name, your email address and your country of residence. You can only use the contact form if you submit the following declaration of consent:

“I consent to the electronic collection and storage of the data provided by me as described in the data privacy policy. My personal data will only be used to answer my inquiry. I am aware that I can revoke this consent at any time by writing or sending an email to one of the addresses given in the data privacy policy.”

If you would like us to contact you by mail or telephone, you can also enter your telephone number and postal address. Providing this data is voluntary. Your data will only be transmitted in encrypted form to prevent third parties from gaining knowledge of them. Your details will be stored and used by us exclusively for the purpose of handling our communications with you (the legal basis is Article 6 (1) sentence 1 a) GDPR).

3.4    Personal data made available to us on our website is only stored until the purpose of its storage and the reason it has been entrusted to us are fulfilled. Upon full performance of the contract, your data will be blocked and deleted after expiry of the tax and commercial law retention periods, unless you have expressly agreed to further use of data. Insofar as retention periods under commercial and tax law have to be adhered to, certain data may be stored for up to ten years.

4.    Transfer to third parties

As a matter of principle, we will not disclose to third parties any personal data you have provided to us. Such data will only be passed on

  • with your permission
  • to subcontractors for the purpose of dealing with your inquiries, your orders and the use of our services; such subcontractors may only receive or use the data required for the purpose of performing this order
  • within the scope of commissioned data processing in accordance with statutory provisions to service providers subject to directives
  • to authorised recipients in compliance with legal obligations

5.     Cookies 

5.1    In order to gain information about what you like and to be able to optimally adjust our offer to your individual needs, we use so-called cookies on the ansorg.com website. Cookies are small text files that are stored on your computer or mobile device and are retrieved by said device during subsequent visits to the site. The information stored in the cookie is sent back to the website that generated it (first-party cookie) or to the service of an external service provider (third-party cookie) used on the website on subsequent visits to the website using the same terminal. The first-party cookies we use are required to provide the content of the website so that you can use the services on our website. Third-party cookies are additional cookies that are used for marketing purposes or to optimise performance. They are only stored with your consent. For further information, please refer to the above information under points 2 and 3 for the respective tools.

5.2    Cookies do not cause any damage to your computer or mobile device and do not contain viruses. If you do not wish to have cookies stored on your computer in general, despite your consent in accordance with section 5.1, we ask you to change the settings of your browser so that either the storage of cookies is not possible or you must give your express consent beforehand. Please note that you may have to change the settings on all the browsers that you use to access this website and that, by disabling cookies, you may not be able to use all the functions this website provides.

6. Social networks

We have no influence on the type and scope of the data processed by the various social networks, the type of processing and use or the transfer of this data to third parties. We have no influence on the extent and duration of storage of usage data by the social networks. We store personal data only as long as it is necessary for the execution of the respective processing.

6.1 Social plug-ins

We have embedded YouTube videos on our website. To play the videos and improve the user experience we use the YouTube video service, which is provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google“). The legal basis is Art 6 (1) 1 f) GDPR.

We use YouTube in connection with the “extended data protection” function to ensure that personal data are only transferred to the Google servers when you start a video. When you play a video YouTube collects and processes data which at least includes your IP address, the date and time, and the URL of the website visited.

If you are logged into a Google or YouTube account, your data will automatically be linked to that account. If you do not want the data to be assigned to your YouTube profile, you have to log out of your account before you click the button. Google saves your data as a user profile and uses them for the purposes of advertising, market research and/or user friendly design of its website. Such evaluations are performed, in particular (even when the user is not logged in) to provide user-oriented advertising and inform other social network users of your activities on our website.

Further information on the purpose and scope of data collected and processed by YouTube is provided in the privacy policy, where you can also find details of your rights and the opt-out options you can take to protect your privacy: https://policies.google.com/privacy?hl=gb&gl=gb . Google also processes your personal data in the USA.

6.2 Fan pages

In the following we would like to inform you about the collection, processing and use of your data via our social network fan pages.

Fan pages are profiles on social networking websites. They are provided by the respective social networking website operators.

6.2.1    LinkedIn

In the following we would like to inform you about the collection, processing and use of your data via the LinkedIn account of Ansorg (https://www.linkedin.com/company/ansorg-gmbh/).

The LinkedIn profile is provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Inc., USA (hereinafter referred to as “LinkedIn”).

LinkedIn is generally responsible for the collection and processing of personal user data on LinkedIn. Please note that LinkedIn may collect and process certain data even if you do not have a LinkedIn account. For more information about LinkedIn’s data processing practices, please see their data privacy policy.

As the operator of the LinkedIn profile, only the public information of your profile is visible to us. The scope of this information depends on your personal settings in the LinkedIn profile. If you contact us on a voluntary basis via the fan page (e.g. via the comment function), personal data may be processed by us for communication purposes.

It is conceivable that some of the information collected may also be processed outside the European Union by LinkedIn, Inc. based in the United States.

We personally do not pass on personal data. Personal data is processed by us based on legal principles, since we have an overriding legitimate interest in interacting with you (Article 6 (1) f) GDPR). In this context, we would like to point out that your posts in the publicly accessible areas can be viewed both by users of LinkedIn and by third parties, and that we have no influence on how they use the information that is made available.

Through their settings, users of LinkedIn can influence to what extent their user behaviour may be recorded. Further information can be found at www.linkedin.com/psettings/.

The processing of information by means of the cookie used by LinkedIn can also be prevented by not allowing third-party cookies or cookies from LinkedIn in your browser settings.

6.2.2    Xing

In the following we would like to inform you about the collection, processing and use of your data via the Xing account of Ansorg (https://www.xing.com/companies/ansorggmbh).

The Xing profile is provided by Xing SE, Dammtorstraße 30, 20354 Hamburg, Germany (hereinafter “Xing”).

Xing is generally responsible for the collection and processing of personal user data on Xing. Please note that Xing may collect and process certain data even if you do not have a Xing account. For more information about Xing’s data processing, please see their data privacy policy.

As the operator of the Xing profile, only the public information of your profile is visible to us. The scope of this information depends on your personal settings in the Xing profile. If you contact us on a voluntary basis via the fan page (e.g. via the comment function), personal data may be processed by us for communication purposes.

We personally do not pass on personal data. Personal data is processed by us based on legal principles, since we have an overriding legitimate interest in interacting with you (Article 6 (1) f) GDPR). In this context, we would like to point out that your posts in the publicly accessible areas can be viewed both by users of Xing and by third parties, and that we have no influence on how they use the information that is made available.

Through their settings, users of Xing can influence to what extent their user behaviour may be recorded. Further information can be found at https://privacy.xing.com/en.

The processing of information by means of the cookie used by Xing can also be prevented by not allowing third-party cookies or cookies from Xing in your browser settings.

7.    Your rights

7.1    You have the right to demand from us information about the data we have stored on you at any time, its origin, the recipients or categories of recipients and the purpose of its storage.

7.2    By law you also have the right to have your personal data corrected, blocked and deleted. You may revoke any permission you granted to use your personal data at any time without having to give reasons. If your data is processed on the basis of legitimate interests pursuant to Article 6 (1) f) GDPR, you have the right to object pursuant to Article 21 GDPR. You also have the right to data portability. Equally, you have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

7.3    Please send your information requests, disclosure requests, objections to data processing and other enquiries to Ansorg GmbH, Pilgerstraße 11, 45473 Mülheim an der Ruhr, Germany, or by email to privacy@ansorg.com.

7.4    For all questions relating to data protection, you can also contact our data protection officer by email at dsb@ansorg.com.