Returns

Our finishing is done in Germany and ensures our exceptionally high quality. Our quality management does not rely on random samples, but tests every single product 100%.

Nevertheless, complaints may occur in exceptional cases. In order to make the processing of returns as fast and convenient as possible for you, all returns should always be agreed in advance by telephone with our Customer Service Centre. If your complaint is justified, then you will receive a return number from us which you attach to your return delivery. In this manner we ensure that the shipment can be allocated and checked both quickly and easily. We reserve the right to refuse acceptance of unregistered returns in accordance with our General Standard Terms and Conditions of Business.